Privacy Policy

1. Who We Are

M&M Rentals and Septic ("we," "us," or "our") operates the website mandmrentalsok.com. We provide portable toilet rentals, dumpster rentals, luxury toilet trailers, septic services, temporary water services, oil field services, and special event sanitation across Oklahoma and Southeast Arkansas.

Contact: Sales@mandmrentalsok.com | (405) 561-2328

2. Information We Collect

Information you provide directly:

• Contact forms: Name, email address, phone number, service needed, and your message.
• Quote request forms: Name, email, phone, service type, rental duration, location, and additional details.
• Chat widget: Messages you send through our on-site chat assistant.

Information collected automatically:

• Analytics cookies: With your consent, we use Google Analytics to collect anonymized data about page visits, referral sources, and device type.
• Platform analytics: With your consent, our hosting platform provider may collect usage data for site performance monitoring.
• Server logs: Standard server logs may record your IP address, browser type, and pages visited.

3. How We Use Your Information

• To respond to your contact or quote requests.
• To deliver the services you request.
• To send you follow-up communications related to your inquiry.
• To improve our website and services based on aggregated analytics data.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may process your data:

• Resend: Email delivery for contact form and quote submissions.
• Google Analytics: Website traffic analysis (with your consent).
• OpenAI: Powers our AI chat assistant to answer service questions.

Each service operates under its own privacy policy. We only share the minimum data necessary for each service to function.

5. Cookies

Our site uses cookies. When you first visit, we ask for your consent before activating analytics cookies. You can change your preference at any time by clearing your browser cookies and revisiting the site.

Essential cookies: Required for site functionality (e.g., admin authentication). These do not require consent.

Analytics cookies: Google Analytics and PostHog. Only activated with your explicit consent.

6. AI Chat Assistant

Our website includes an AI-powered chat assistant that can answer questions about our services. Messages you send are processed by OpenAI's language model. Chat conversations may be stored to improve response quality. The chat assistant is not a human representative.

7. Data Security

We use industry-standard measures to protect your information, including encrypted connections (HTTPS), secure cookie storage for authentication, and input sanitization to prevent malicious code injection.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Decline analytics cookies via the consent banner.

To exercise any of these rights, contact us at Sales@mandmrentalsok.com.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.